This Privacy Policy explains how 811c collects, uses, stores, and protects your personal data when you access or use the 811c Platform at 811c.win. By registering an Account or using the Platform, you acknowledge that you have read and understood this Policy.
811c operates the online gaming and sports betting platform accessible at 811c.win (the "Platform"). In this Privacy Policy, references to "811c", "we", "us", or "our" refer to the operator of the 811c Platform. We are the data controller in respect of the personal data you provide to us or that we collect about you through your use of the 811c Platform.
811c is committed to protecting the privacy of every Player. We handle personal data responsibly, transparently, and in compliance with our obligations under our international gaming authority licence and applicable data protection standards.
811c collects the following categories of personal data from Players:
2.1 Identity Data
2.2 Contact Data
2.3 Financial Data
2.4 Technical & Usage Data
2.5 Communications Data
811c does not collect or store full payment card numbers. We do not process card-based payments and hold no card data on our servers.
811c collects personal data through the following means:
811c uses the personal data we collect for the following purposes:
811c processes your personal data on the following legal bases:
811c does not sell your personal data to any third party. We share personal data only in the following limited circumstances:
All third parties with whom 811c shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific service they provide to 811c.
The 811c Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. The categories of cookies we use include:
You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to log in to your 811c Account and use core Platform features.
811c retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations:
Upon expiry of the applicable retention period, 811c will securely delete or anonymise personal data in a manner that prevents reconstruction of the original data.
811c implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:
Notwithstanding the above, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to affect your rights and freedoms, 811c will notify affected Players without undue delay in accordance with our regulatory obligations.
Subject to applicable law and our legal retention obligations, you have the following rights in respect of your personal data held by 811c:
To exercise any of the above rights, contact the 811c Support team via Live Chat or by emailing [email protected]. We will respond to all valid requests within thirty (30) days. Identity verification may be required before we action a data rights request.
The 811c Platform is strictly intended for individuals who are 21 years of age or older. 811c does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to close the associated Account and delete the data.
If you are a parent or guardian and believe a minor has registered an 811c Account using your details or their own, please contact 811c Support immediately so that appropriate action can be taken.
811c reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our licensing requirements. Material changes will be communicated to registered Players via email to the address on their Account at least seven (7) days before the changes take effect. The effective date at the top of this Policy will be updated upon each revision.
Your continued use of the 811c Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and request Account closure.
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 811c, please contact us through any of the following channels:
Our support team communicates in English and is familiar with data privacy procedures. For complex data rights requests (erasure, portability, objection), please submit your request via email with your full name, Account username, and a clear description of your request to allow us to verify your identity and process your request efficiently.
Six principles that guide how 811c handles your personal data.
811c does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used exclusively to operate and improve the 811c Platform and to meet our legal obligations.
Every data transmission between your device and 811c is protected by 256-bit SSL encryption. Your login credentials, financial details, and personal information are never transmitted in plaintext.
811c respects your data rights. You may access, correct, or request deletion of your personal data at any time by contacting our support team. Marketing consent can be withdrawn without affecting your Account access.
811c collects only the data strictly necessary to deliver our services, meet KYC and AML obligations, and maintain Platform security. We do not collect data beyond what is required for these defined purposes.
811c retains personal data only for as long as legally required or operationally necessary. Upon expiry of the applicable retention period, data is securely and permanently deleted or anonymised.
In the unlikely event of a data breach that could affect your personal data, 811c will notify affected Players without undue delay in accordance with our international gaming licence obligations and applicable data protection standards.
811c handles your personal data with the same rigour we apply to game fairness and financial security. Malaysian players from Kuala Lumpur to Penang deserve a platform they can trust — and 811c is built to that standard. Review our full terms, then sign in to your Account or register today.